It shows a menu with two items (1 - raid something, 2 - mass storage something). So boot to pure dos, rename the bin file to something that conforms to 8.3 format (I just renamed it to up.bin) as the flasher doesn't support long file names. Newegg reviewer theholmboy was nice enough to post it here which will save you the trouble of emailing support for the files. If the IC chip reads EN29LV040A (which mine did) then you need the updated firmware and flasher which is NOT on rosewill's support site. Here are few tips that I got from reading the newegg reviews. Make sure you download the pdf manual from here which has photos that make it much clearer on how to set the jumpers. The manual included in the box was a bit confusing. I wanted the two external ones so that required moving all the jumpers. First, configure the jumpers to determine which 2 out of the 4 ports you want active. I picked up one of these a while back for $15 from newegg when it was on sale, and now I finally found a reason to install it (and I finally got to use one of those tiny 1X pcie slots): Next I wanted to test eSATA except all 8 of my sata ports were being used (5 hard drives, 2 dvd burners, 1 blu-ray/hd-dvd reader/dvd burner). Next, power off the dock, wait a few seconds to let the hdd spin down, and then press the handy eject button that pops the drive out. I highly recommend USB Safely Remove which adds a wealth of features like making sure a device always gets the same drive letter, adding hot keys for quickly removing a device, and showing what is preventing you from removing a device and releasing those locks.
To remove the drive first make sure you go to your tray and safely remove the drive. HD tach shows around 15.4 MB/s which is about right for usb 2.0. After a few seconds for the drive to power and spin up it shows up just fine with a drive letter. Then, reach around back and turn on the power. Next, I dropped the hard drive in much like inserting an Atari 2600 cartridge (am I dating myself?). Hooking it up vista 32bit installed the usual drivers which are already built into the OS pretty much like any sata to usb cable or external enclosure. The only sata hard drive I had sitting around to use for testing at the time was a 320gb 5400 rpm 2.5" laptop hard drive. The smaller cut out is for 2.5" laptop hard drives. I like how there are two sets of flaps to keep the dust out. Then, you can quickly and easily swap any SATA hard drive (2.5" or 3.5"). You hook this up to your pc either via USB or eSata. Sure it basically duplicates the functionality of a sata to usb cable but puts it into a very convenient package. Picked one up from newegg for $30 after $10 MIR.
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